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Customer Self-Protection Training at Tesla
Customer-facing teams — showrooms, service centers, delivery points — meet…
Inside a Safety Presentation: Blue Diamond at Jamul Casino
Casinos are among the most demanding environments for safety: crowds,…
Workplace Violence Warning Signs Most Managers Miss
Most workplace violence does not start with a punch. It…
What the MGM Grand Brain-Injury Lawsuit Teaches About Use of Force
A Colorado man says a confrontation with MGM Grand security…
Can Your Employees Legally Restrain a Shoplifter? The Shopkeeper’s Privilege, Explained
On Thursday, October 16, a worker at a retail complex…
Verbal De-escalation Techniques That Actually Work on Aggressive Customers
It started with a shoplifter. It ended with an assault…
SB 553 Training Requirements: What California Employers Must Do Right Now
California's first-in-the-nation workplace violence law is no longer new —…
Our Practice: Short Clips
Quick clips from our practice sessions — short, focused drills…
Training Shorts, Part 3
Short clips from our training sessions — quick techniques and…
Training Shorts, Part 2
Short clips from our training sessions — quick techniques and…
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